Data protection notice

We comply with the relevant data protection laws and would like to inform you comprehensively about the handling of your data with the following data protection information. We will inform you about how your personal data is processed when you use our website and products and what rights you have in this regard.

When you visit our websites, we also collect personal data. This concerns data that we collect as soon as you place an order something from us, but also such data that is collected when you view our websites or our profiles on social media. We explain the details in the following.

CONTRACT DATA

When purchasing one of our product lots, we ask you to provide us with your personal data, which we need for the associated product lots. This product data will be stored by us for the duration of the buying relationship, as we need it for the fulfillment of the purchased products. If you terminate your project, we will store your contract data longer if there are objections and claims whose clarification is still pending. In addition, we also store your data longer if there are legal retention obligations. In this case, the processing of the data is restricted to compliance with the statutory retention periods and the data is no longer processed for any purposes beyond this.

Type of data

• -Address

• -First and last name

• -E-mail address

• -telephone number

• -Company name (in case of trade)

• -address

• -Product contracts and usage

Contract information and invoices

We require your personal data for the execution of the purchasing of auction lots. We need these in particular to enable the necessary communication for a regulated process, information transfer through process communication as well as the billing of the services. In addition. We have a legitimate interest to analyse the data we collect in order to improve our products and services. We protect your privacy through a range of technical and organizational measures that are appropriate in this context and respect your choices about how we use your data.

Data stored and used

• -Address

• -First and last name

• -Email address

• -Phone number

• -Company name (in case of trade)

• -address

• -Product contracts and usage

• -Purchase data

Storage periodWe process your data until the termination of your buying process. In addition, we store your data if there are objections and any further issues relating to the auction lots. In addition, we also store your data for a longer period if there are statutory retention obligations. In this case, the processing of the data is limited to compliance with the statutory retention periods, and the data is no longer processed for any purposes beyond this. The deletion of personal data takes place for a maximum of 5 years after the end of the calendar year following the purchase of the auction lots. The satisfaction of our customers is important to us, which is why you can email our customer support at any time. To uphold your concerns, we need your data.

Business Intelligence

Business Intelligence refers to the collection, analysis, and presentation of data in electronic form for the purpose of helping us make better business decisions, as well as to meet legal reporting requirements and contractual obligations to customers. Creative auction also uses BI processes for these purposes. In addition to anonymized aggregates, personal data is also processed.

Type of data:

• -Inventory data

• -Use data

• -traffic data

Notifications in case of bad debts or misuse
In case of bad debts or disagreements between the customer and creative auction, we always try to reach an amicable agreement. If this fails, we carefully consider when and to whom payment defaults are sent to.

The legal basis for the processing is the purchasing basis as well as our legitimate interest with regard to the transmission for the purpose of commission accounting (legitimate interest is the correct accounting of commissions).

Last modified: July 2023